¶ ABNORMAL SITUATIONS
¶ standard process
Abnomral type
- Parcel loss: a parcel is lost during delivery.
- Parcel damaged: a parcel is damaged during delivery.
- Unfinished delivery: delivery cannot be completed due to insufficient time or the house number cannot be found during delivery.
- Recipient rejection: Recipient rejects the parcel during delivery.
- System return: FHE App notifies through push or SMS to suspend delivery of a specific parcel during delivery.
processing steps
- Click "Help" on the parcel detail page.
- Mark the situation based on abnormal types, and provide references and pictures according to the prompts.
- Return the abnormal parcel to the warehouse (except for lost parcels).
- Warehouse staff will confirm receiving the parcel and end the delivery order.
¶ Demo GIF
¶ Special Reminder
- If a parcel is lost, damaged or not delivered during delivery, earnings for this parcel will not be settled.
- If a parcel is rejected by the recipient or returned by system during delivery, earnings for this parcel will be settled normally.
- Except lost parcels, all other abnormal parcels must be returned to the warehouse on time, otherwise it will affect the settlement of the entire order.
¶ TIPS
If the delivery is not completed due to insufficient time, you can choose to take parcels home for next day delivery. Earnings will still be settled normally if you finish delivery.
¶ Frequently Asked Questions
- Parcel lost??
- You need to click "Help" on the APP order page to report the lost item, and provide corresponding descriptions and pictures.
- Parcel damaged?
- You need to click "Help" on the APP order page to report the damaged item, and follow the instructions to return the parcel to the same warehouse, then wait for confirmation from our staff.